One of the best things about the 21st century is how much information we have available to us right at the tips of our fingers. With a quick search on our phones, we have access to dozens of mobile repair shops. The heavy-duty diesel repair industry is quickly joining this convenient age with an increase in mobile repair services.
There are a multitude of benefits to partnering with a mobile repair shop. Convenience and service planned around scheduled downtime are two of these key perks.
Onsite repairs are available for compressed air systems, trailer doors, alternators, starters, brakes, clutches, oil and fluid changes, tire servicing, and even welding! And if your heavy-duty truck runs out of fuel, a "fuel delivery" service can quickly provide you with a quick fill-up. All of these offerings have elevated the mobile repair experience! But, as always, there is a price for these advantages! It would help to ask the right questions about a mobile truck repair before choosing a partner, in order to ensure your money is spent on the best possible service. Here are five questions you need to ask your mobile truck service team before hiring them.
1. Do your mechanics have certifications?
It is one of the most critical questions. The mechanics working on your heavy-duty truck need to be skilled, and they need to be well-versed in the mechanics of the heavy truck so that you can be assured your repairs are being done right. And certification becomes necessary to ensure that they are reliable. Since 1972, the National Institute of Automotive Service Excellence (ASE) has been certifying professionals. So, if the "targeted" repair shop has ASE-certified employees, it’s definitely a great start!
2. What is your experience with this truck model?
Even though each truck business releases new models yearly, it will always be beneficial if the technician is acquainted with your particular model of a heavy-duty truck. Consider this inquiry a bonus since it is often unlikely that the technician has worked on your heavy truck if it is not a popular model. However, if they have, that is fantastic!
3. What will the total cost be?
Before making any agreement with a mobile repair shop, always ask about the cost of the total repair. Check to see whether the payment gateway is also transparent. Not all businesses will accept credit cards; others will insist just on "cash"! You should be aware of this to avoid last-minute surprises.
4. Are you able to provide a written estimate?
This is another essential question. Ensure the estimate correctly lists all the repairs, the total cost of both parts and labor, and transparent pricing. Doing this may ensure that the business won't bill you more for services after they've already rendered them.
5. Do you provide a warranty?
Ideally, you’re looking for a mobile repair shop that offers some sort of warranty on new parts and even a guarantee on labor. Be clear about the duration and terms and conditions of the warranty.
By asking these questions, you can drill down and locate the best mobile heavy-duty truck repair company out there to help you. Everyone enjoys a good deal. Additionally, some reputable mobile truck repair businesses offer loyal clients discounts!